Please inspect all products as they arrive for defects or damages. Products (except for cartridges, cartomizers, coils, atomizers, E-liquid, batteries, clearance products, and those specifically stated within the product description), carry a 14-day warranty against manufacturer defects and damage only. Manufacturers may carry additional warranty from the date of our original purchase from them. We can assist with contacting the manufacturer for warranties beyond our warranty period. Warranty does not include use of the product not intended by the manufacturer, damage caused by user error or using incompatible accessories, or liquid not purchased from VapecationVapeShop.com. The warranty begins on the day the product is delivered. Cosmetic defects such as scratches and discoloration are not covered by warranty.
Depending on the reason for return, we may request pictures of products prior to sending the items back. We may also communicate troubleshooting steps to save time and costs of unnecessary returns.
If you would like to file a warranty claim, please contact us by phone: (956)520-9997 or by email: rico@vapecationvapeshop.com. Please provide the order number, packing slip information, and reason for the return. If approved, you will receive further directions on shipping the product back to us. Replacements are shipped only after the original product is received back to us. Refunds will be processed within 10 business days of receiving the products. Refund amounts will be issued to the same card number that was used to purchase the product. We are not responsible if the cardholder no longer has possession of the card or the account has been closed.
When returning products, include a copy of the original packing slip. Please ensure the packaging is sufficient to ensure successful return of products. Poor repackaging could result in refusal of your return and loss of any refund or replacement item. Do not return products in the original envelope, this is not sufficient packaging and can cause items to be lost in the mail. Padded envelopes are preferred. We reserve the right to refuse a refund or warranty claim due to unsatisfactory return of the product or unsubstantiated claims.
Shipping cost are non-refundable. You are responsible for shipping costs in returning products and we are responsible for shipping costs to customers. All replacement, exchanged, and repaired products are shipped USPS first class. We recommend using delivery confirmation and shipment tracking when shipping packages to us. Your package must be postmarked within 5 business days of receiving your return request.
We do not guarantee products are compatible with those of other manufacturers or suppliers.